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FREQUENTLY ASKED QUESTIONS
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How do I order bespoke items and how long do they take?Message me here or on social media and I'll be happy to discuss either by factime call, where I can show fabric choices and fits / design choices, or in person at the studio in Halesowen. Items can take between 10 days to two weeks despending on how complex the cut, fabric availabilty or details on the design required. I make a point of keeping clients 'in the loop' through the process.
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How do I wear it? It looks very complicatedI'm often asked how items are worn and I try to describe in the product description how items are tied or wrapped. If you are unsure please reach out on Facebook or Instagram and ask - I'm always happy to send a 'demo' video to show you how to wear.
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How do I know it will fit ?In the product descriptions I always try to put a size range as to what body sizes would suit a particular piece. For example if you normally wear a size 14 and the product description says 'Suits sizes 10-16', be assured it will be good on you. All pieces are based on a one size cut from say 8-10, 10-14, 12-16, 14-18 an so on - So if a piece says 'up to a 22' that would suit anyone from a 16/18 upwards but not 'fitted' to a 22. Also on most pieces I try to add actual widths and lengths of garments in the description, in inches.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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